In this podcast, we delve into the intersection of writing and the development of technology products. Every couple of weeks we talk to people making a difference in Technical Writing, Instructional Design, UX Writing, Content Strategy and anywhere else there’s someone thinking about content in digital products and the tech industry.



Ep. 9 - Where design, tech and writing meet

Published on: May 25, 2020

In this episode we interviewed Daniel Fosco, Senior Product Designer at Booking.com. Exploring the relationship between design, writing and technology, Daniel shares his perspective on UX design processes, web design practices, as well as the collaboration with tech and UX writers. We balanced our conversation between practical advices for designing developer’s experience, and abstract queries about design principles and typography.

Ep. 8 - 40 countries, 7 languages: localization and global expansion

Published on: May 11, 2020

In this episode we were honoured to interview Larissa Mansur, head of localization and global expansion at Mindvalley. Mindvalley is the world’s leading personal growth platform with 12 million students subscribed, and they have the mission of making their content accessible for 7 different languages. Having lived in more than 8 countries herself, Larissa truly understands the impact of language and culture, and we talk about the power and challenges of localization, and the particularities of it within the tech industry.

Ep. 7 - How to build an organization’s personality with Tone and Voice

Published on: April 27, 2020

In this episode, we had the pleasure of interviewing Mary K. Nielsen, UX Content Strategist at Mailchimp. Balancing philosophical aspects of Tone and Voice, but also giving practical guidance, we discussed how to build a company’s personality inside and outside digital products using this essential writing principle. Mailchimp is definitely a key reference when it comes to Tone and Voice within a company’s communication strategy, and we had a chance to understand how its own T&V was built.

Ep. 6 - Spreading knowledge through writing in the biggest fintech in Latin America

Published on: April 13, 2020

In this episode of The Manuscript, we talk to Paulo Victor, a technical writer currently working for Nubank, the largest fintech in Latin America and one of the most innovative companies in the world. He explores the challenge of deciphering the financial universe for a knowledgeable internal audience, talks about the challenge of being the company’s first tech writer, and addresses the advantages and disadvantages of being a writer with an engineering background.

Ep. 5 - What you didn’t know about innovation (and storytelling)

Published on: March 30, 2020

In this episode, we interview Sarah Arruda, Executive Producer at Tendril Studio. Sarah is a creative producer, experimenting with new media technologies to bring the digital world to life in the physical space. Here she talks about the challenges and benefits of dealing with multidisciplinary projects, the integration of writing, storytelling and technology, the ways she interacts with the tech aspect of innovation, and the boundaries between innovation and creativity.

Ep. 4 - The paths for a writer towards senior positions in tech

Published on: March 16, 2020

Christopher Gales is the Senior Director of Documentation at Splunk. He has more than 20 years of experience in technical communications and engineering program management. In Splunk, he leads a team of 40+ writers, who form one of the best tech comm teams in the industry today. In this episode, he talks about reaching senior levels in a tech writing career, the organization of his team, the importance of customer feedback in our field, how to instill a documentation culture in our companies and what to look for when hiring writers.

Ep. 3 - Focusing on skills to show Tech Writing is not boring

Published on: March 02, 2020

Jacob Moses is the creator of The Not-Boring Tech Writer podcast. In each episode, Jacob covers a new tech writing skill, with the goal of showing tools all of us can use to become better writers and proving this is far from a tedious career. In doing that, he helps to raise awareness about the field and improves the sense of a Tech Writing community.

Ep. 2 - How technical should a tech writer be?

Published on: February 24, 2020

Tom Johnson is a technical writer from California, currently working for Amazon in the Appstore group. He is also the creator of the blog I’d Rather Be Writing, one of the most influential blogs on technical communications today. In this episode, Tom explores how a tech writer should approach the balance between writing expertise and technical knowledge. He also talks about the most common pitfalls in writing API documentation and shares his thoughts on how beginner writers should tackle the challenge of learning to use and document APIs.

Ep. 1 - Every Page is Still Page One

Published on: February 17, 2020

In this episode, we interview Mark Baker who is the author of the book Every Page is Page One. Originally published in 2013, this book has become an absolute classic in the Content Strategy field. In this interview, Mark explains how turning web pages into self-contained topics is the way to make content that serves its purposes and gets found by the users.